Orders & Shipping

Order Changes or Cancellations:

If you wish to cancel or change an order, please contact me via email as soon as possible. Orders are filled quickly and I cannot accept changes or cancellations once the order has been packaged for shipping.

Payment Options

I accept all major credit cards and ApplePay. I am not set up to accept PayPal, Amazon Pay, or other third party providers.

The industry-standard SSL (Secure Sockets Layer) is used to ensure that your online transaction and credit card information are safe. I do not save credit card information.

 

US Customers

Shipping Information

1. Shipping Costs

Pocket Guides (PG), Butterflies of the Sinlahekin Wildlife Area (BSWA), Butterflies of the Pacific Northwest (BPNW) and all photo products are shipped in minimal packaging and priced by average weight and distance:
  • First Class package: less than 1 lb (equivalent of up to 2 PG --OR-- any photo products), $4 anywhere in the USA
  • Priority Mail package: 1 to 7 lbs (3-25 PG --OR-- 1-2 BSWA --OR-- 1-3 BPNW --OR-- 1 of each book), $9 for lower 48 states, $15 for Alaska/Hawaii/APO/FPO/DPO
  • Priority Mail package: 7+ lbs (26+ PG --OR-- 3+ BSWA --OR-- 4+ BPNW), $25 for lower 48 states, $40 for Alaska/Hawaii/APO/FPO/DPO

2. Shipping Times

Orders are packaged and shipped within 24 hours Monday-Friday. Weekend orders are shipped Monday morning.

First Class packages take approximately 3 to 7 business days to arrive once shipped, depending on your distance from Washington state.

Priority Mail packages take approximately 2 to 5 business days to arrive once shipped, depending on your distance from Washington state.

Note: there have been some unpredictable delays in shipment delivery due to COVID-19. While it seems to have stabilized, if you wish to pay for alternate shipping options such as UPS or USPS Express shipping, please contact me via email to discuss options and prices.

3. Shipping Notification

You will receive an email notification with a tracking number to let you know your package is on its way. Customers who choose to check out using their phone number will get order updates by SMS (standard text messaging rates apply).

 

International Customers

Shipping Information

Customers from Canada may order through this website and choose from the available shipping options during checkout.

Customers from any other country must contact me via email to discuss price options and I will create a digital invoice which must be paid via credit card. Orders will be shipped once payment is received.

1. Shipping Costs

For Canada: the shipping cost will be calculated in the shopping cart once you enter your shipping address. You will be able to change or cancel your order prior to the final checkout.

For all other countries: I will send you the shipping price options prior to finalizing the invoice.

2. Shipping Times

Orders are packaged and shipped within 2 days of receiving payment, Monday-Friday.

Shipping times of international orders are highly variable depending on the country and method of shipment. Orders should arrive within 3 weeks but may take longer. Due to COVID-19 delays, some orders may take up to 6 months to arrive.

3. Shipping Notification

You will receive an email notification with a tracking number to let you know your package is on its way.

4. Duties, Taxes, and Customs

Please research the policies of your country concerning the receipt of International Packages.

International shipping quotes do not include any duties, taxes or other charges that may be applied by your country's government. Any duties and taxes for international shipments are at the cost of the customer. 

Every country has different rules and regulations regarding international packages. I follow the guidelines set by the US Postal Service for international shipping that are not specific for any given country.

Please be sure that you are aware of any specific customs regulations for your country. I will do everything I can to help you receive your package, but I cannot be responsible for packages that are detained in customs.